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Re: Openreach Address Database does not match that of BT

ADWillow — Thu, 20 Oct 2022 12:55:19 GMT

Hi,

I think I am having the same issue and don't know which is correct. Openreach says I can get a full fibre connection (and lists providers) but BT says I can't.

I'm in a rural village and none of these options came up when I moved here in April, so wondering if things have changed?

So can I or can't I?

Thanks

Re: Openreach Address Database does not match that of BT

imjolly — Thu, 20 Oct 2022 12:59:12 GMT

as other thread was marked solved I moved your post to start own thread

can you enter phone number or address and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Openreach Address Database does not match that of BT

ADWillow — Thu, 20 Oct 2022 13:17:35 GMT

Thank you, @imjolly and hello. Here it is

Re: Openreach Address Database does not match that of BT

imjolly — Thu, 20 Oct 2022 13:35:01 GMT

that shows FTTP available so try phoning FTTP TEAM 08005874787 and they should be able to help

BT are on strike today and also on Monday but you can try tomorrow. If you get diverted on to CS as FTTP busy then hang up and try a bit later

Re: Openreach Address Database does not match that of BT

ADWillow — Thu, 20 Oct 2022 13:55:06 GMT

Ok thank you. By 'help' do you mean to confirm it's available? Or to book it?

And why then did the bt.com checker say no?

Re: Openreach Address Database does not match that of BT

imjolly — Thu, 20 Oct 2022 13:56:45 GMT

dslchecker shows FTTP available so you should be able to book by phoning FTTP Team

Re: Openreach Address Database does not match that of BT

ADWillow — Thu, 20 Oct 2022 15:15:59 GMT

Ok. Thanks. Still don't understand why it's different though.... Very confusing to us simple customers

Re: Openreach Address Database does not match that of BT

JamesBand5 — Thu, 20 Oct 2022 17:44:26 GMT

Firstly, congratulations on having FTTP available. That's great!

It might be that the ISP systems haven't updated yet to reflect your new FTTP status. Is it just BT who don't show FTTP products, or other ISPs also?

Re: Openreach Address Database does not match that of BT

ADWillow — Fri, 21 Oct 2022 16:41:12 GMT

Ah ok. I didn't realise with today's fast connectivity and technology that that could still happen, haha.