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Engineer shows confirmed in orders

Okaydan — Thu, 20 Oct 2022 22:33:14 GMT

Hi, i recently placed my order to migrate to FTTP from FTTC and i was sent an email confirming my order change etc but in the email it shows my engineer appointment but then states; "We need to confirm this date, so we'll be in touch again soon. " I have yet to receive a email confirming (I just checked and i received one when ordering my FTTC) but if i track my orders on my account it shows;

Thu 17 Nov 2022

Engineer visit

for Broadband

Estimated arrival between 08:00 - 13:00

Status: Confirmed

Your appointment has been confirmed.

So it shows it's confirmed but i haven't received an email, Does it matter if i receive an email stating that it's been confirmed or is the order engineer status pretty much the exact same thing?

Thank you.

Re: Engineer shows confirmed in orders

pippincp — Fri, 21 Oct 2022 00:50:00 GMT

If you wish confirmation just ring the FTTP team 0800 587 4787. I would also suggest you check your spam/junk folder in case the email ended up there.

Re: Engineer shows confirmed in orders

Okaydan — Fri, 21 Oct 2022 12:06:30 GMT

Just got off the phone and they told me it might be a bug with the automated emails and he then checked openreach and confirmed the date, Thanks!