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No broadband

DhoomYaz — Fri, 21 Oct 2022 10:44:34 GMT

Hi Peeps has anyone experiencing like me no broadband and it’s more than 14 days since august up to now no optical access speed .

when the engineer came he had I think gone to his home for a nap and get back 5.30 he didn’t even check on my computer or tablets if any signal .

am still waiting for an operator for 3 months now get it sorted!

any suggestions?

Re: No broadband

imjolly — Fri, 21 Oct 2022 11:07:28 GMT

this is a customer help customer forum and your post does not go to BT

what type of broadband had you ordered [ fibre to can and copper to hone or fibre to home. if latter did you get ONT installed by engineer?

Re: No broadband

DhoomYaz — Fri, 21 Oct 2022 12:20:33 GMT

Hiya tbh I dnt know what kinda of equipment the engineer did put in place he didn’t have any communications and also I did not get a trying signal when he was in my house.

so I thought he will come back check after 5days . And I didn’t get through to any agent long wait of waiting when you call .

I even ask for my own emailBt account with the platform didn’t get back to me!!!

btw what is a ONT Hone fibres I ask but if he put my Bt plug in all socket which I did told him was not working for 22 years but he said that he wnt drill any new socket so I didn’t feel comfortable with that he didn’t listen and that the results of my punishment!

Re: No broadband

imjolly — Fri, 21 Oct 2022 12:39:12 GMT

you need an ONT if getting fibre to your home something like this

if not that then are you using the master phone socket in the wall - FTTC