Recycling old equipment

QUAKER1 — Fri, 21 Oct 2022 10:53:12 GMT

I’m sure this has been asked before but I wonder if somebody will be able to advise.

I got a Smart Hub 2 from BT yesterday. Working fine so far. However when I made the order I asked the Agent about my old Hub and she said I could return it to be recycled and that I would be sent a bag/address label to do so. Unfortunately when I’ve logged onto my BT I cannot see an option to 'Return your BT kit' after log on.

The old Hub is pre 2019 (I understand there was some change to the T&Cs then regarding returning old equipment) so I’m not sure if it definitely has to be returned.

If it does need to be returned can somebody advise me how I can get a bag/address label to do so or even provide an address where it has to be sent too. I’ve still got the packaging that the new Hub came in that I could use.

If the Hub doesn’t have to be returned to BT can I just take it to the local tip to be recycled?

I would be grateful for any advise please

Thank you

Re: Recycling old equipment

Les-Gibson — Fri, 21 Oct 2022 12:39:58 GMT

Call 0800 800 150 and request a returns bag

Re: Recycling old equipment

QUAKER1 — Fri, 21 Oct 2022 15:42:12 GMT

Cheers for that. I’ve given them a ring and they’re going to send a returns bag out in the post.

Regards

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Recycling old equipment

Re: Recycling old equipment

Re: Recycling old equipment