Kit has been returned

lenChen — Thu, 27 Oct 2022 14:13:18 GMT

I have recently returned my BT box to the Returns Dept as I no longer wanted BT TV. However, on the day I received the white returns bag I didn't just receive one bag, but I received TWO! To confuse the issue the two return addresses were different. I was only returning one item.

I contacted BT and was told just to use one of the bags and return the other in the bag with the BT box. I am still in possession of my Post Office receipt.

I have today received an email and a text message reminding me to return the item. Could you please confirm that my box has been received by BT and I will not be charged for a non-return by the department on the unused second label.

Re: Kit has been returned

RobbieMac — Thu, 27 Oct 2022 14:19:11 GMT

Hi @lenChen

Welcome and thanks for your post.

I am sorry for the confusion around returning your BT TV box. We'll be able to check that and update your account with the reference number on your proof of postage if needs be.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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Kit has been returned

Re: Kit has been returned