This topic

Can't place an order for TV "sorry" message everrytime

Monkeyboysteve — Sat, 29 Oct 2022 08:28:09 GMT

I have broadband already, trying to add TV, got an email with an offer to add tv with netflix, sport etc to my package. but everytime I checkout it's just "sorry" and doesn't go through. tried it on several devices and cleared cookies.
any ideas why it won't go through?

Re: Can't place an order for TV "sorry" message everrytime

Starman — Sat, 29 Oct 2022 08:52:16 GMT

Are you a very new customer with an outstanding order completion perhaps?

Re: Can't place an order for TV "sorry" message everrytime

Monkeyboysteve — Sat, 29 Oct 2022 09:49:06 GMT

Nope. Been a customer for around 15 years and my latest installation was a few months ago. Nothing outstanding.

Re: Can't place an order for TV "sorry" message everytime i go through checkout

Monkeyboysteve — Sat, 29 Oct 2022 15:57:36 GMT

Any ideas? I tried to call up to order it, but after an hour of being in a queue I gave up. For a communications company it's very hard to actually get hold of anyone.

Re: Can't place an order for TV "sorry" message everytime i go through checkout

northshields — Sun, 30 Oct 2022 15:10:44 GMT

Sometimes I find that that can happen when using, for example, Microsoft Edge as a browser and yet the same site works perfectly with Firefox.

Just a thought.