This topic

Six Weeks and still no Kit

DelicaMan — Sun, 30 Oct 2022 10:28:23 GMT

I've been waiting since 13SEP for delivery and setup of Hybrid Connect and the Alexa Advanced Home Phone.

Anyone any ideas why?

Ta.

Re: Six Weeks and still no Kit

Starman — Sun, 30 Oct 2022 09:53:51 GMT

Unless a mod happens by you'll have to call BT to query this. Is this part of a new service that is now active or are you still waiting for it to go live?

Re: Six Weeks and still no Kit

JohnC2 — Sun, 30 Oct 2022 10:30:28 GMT

Hi @DelicaMan, sorry you're still waiting for the equipment to arrive.

If you are waiting to be moved over to Digital Voice then this move may be delayed. You would be best to call and speak with our orders team and they'll be happy to explain what's happening with your order.

Cheers

John

Re: Six Weeks and still no Kit

DelicaMan — Sun, 30 Oct 2022 11:04:38 GMT

Hmmm, the order says I was switched over to digital voice 15SEP.

Re: Six Weeks and still no Kit

imjolly — Sun, 30 Oct 2022 11:52:13 GMT

if you go to hub manager do you see your phone number and if so if you connect phone to socket on back of hub does it work?

Re: Six Weeks and still no Kit

DelicaMan — Sun, 30 Oct 2022 12:48:25 GMT

No phone number quoted on Hub Manager 😞

Re: Six Weeks and still no Kit

imjolly — Sun, 30 Oct 2022 12:57:57 GMT

so even though says switched to DV 15/9 it is not active from hub stats. have you tried the FTTP team 08005874787 who can help with DV

Re: Six Weeks and still no Kit

DelicaMan — Sun, 30 Oct 2022 15:07:31 GMT

Not tried them before and am currently getting a message saying there's at least a 30min wait time. I'll try later, ta.

Re: Six Weeks and still no Kit

imjolly — Sun, 30 Oct 2022 15:10:44 GMT

if you try FTTP TEAM and they are busy you will get diverted to CS and if that happens just hang up and try later

Re: Six Weeks and still no Kit

DelicaMan — Mon, 31 Oct 2022 17:11:42 GMT

Hi all,

ended up with CS a short while ago.

The agent couldn't work out what was wrong and put me on hold while he chatted with the "Back Room Team".

They say there'd been a web problem at the time ordered which sent my order into "limbo", (word), and no one could see it.

Anyway they cancelled the order to clear it off the system then put me through to another agent who has raised a new order.

Hopefully that won't disappear 🙂

Thanks for all your advice.