This topic

Changing Account Name

km86559 — Mon, 31 Oct 2022 21:37:03 GMT

My legal name is spelled Katherine and on my account the person who first helped me set it up spelled it Kathryn. I called BT support who stated they fixed the spelling but one week later it is still showing as Kathryn.

Is there any other way besides calling support that I can officially change the spelling of my name?

Thanks!

Re: Changing Account Name

-Richie- — Tue, 01 Nov 2022 10:09:10 GMT

The billing team will correct any spelling mistakes on an account, ring 150 from a BT mobile or landline or 0800 800 150 from any other network, the change is instant.

Re: Changing Account Name

NeilO — Tue, 01 Nov 2022 10:17:05 GMT

Hi, @km86559 I'm sorry your name has been spelt incorrectly and wasn't changed when you spoke to customer services. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil