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Upgrade to full Fibre online issues

klb007 — Tue, 01 Nov 2022 06:35:27 GMT

I have been trying to upgrade to full fibre online, when I get to the "Phone Calling Features" I get a red warning saying that BT call protect will not work with either Anonymous call reject or close. It says in bold PLEASE REMOVE THESE BELOW, but there is nothing below to remove and I am unable to move on.

Re: Upgrade to full Fibre online issues

Keith_Beddoe — Tue, 01 Nov 2022 06:43:26 GMT

@klb007

Look at your existing phone package, are you paying for this feature?

https://www.bt.com/help/landline/all-about-anonymous-call-reject

It would show as an extra £7.50 on your phone bill.

Re: Upgrade to full Fibre online issues

imjolly — Tue, 01 Nov 2022 07:58:01 GMT

if upgrading to full fibre FTTP then you would be better phoning FTTP TEAM 08005874787 and negotiate deal for upgrade with them.. if they are busy you will get redirected to CS so just hang up and try again bit later