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BT Home Essentials

Mark141 — Tue, 01 Nov 2022 10:36:19 GMT

Folks,

I believe I qualify for BT Home Essentials, however when I try to complete the application form, the DOB actually shows my wife's and won't allow me to change it.

Previous BT accounts, many years ago were in her name, but my details, including my DOB, are all on the current account profile and personal details. I've even re-entered them again.

Any thoughts?

Re: BT Home Essentials

NeilO — Tue, 01 Nov 2022 12:25:23 GMT

Hi, @Mark141 welcome to the community and thanks for posting. If view a bill online is it in your name or your wife's? The MyBT account profile could be in your name if you registered the BT ID but the account could still belong to your wife. I hope that makes sense?

Thanks

Neil

Re: BT Home Essentials

Mark141 — Tue, 01 Nov 2022 12:52:09 GMT

Hello,

Thanks for the quick reply. I downloaded a pdf of the last bill and sure enough it's in my wife's name.

Can I change that?

Thanks

Re: BT Home Essentials

imjolly — Tue, 01 Nov 2022 13:28:44 GMT

that is the problem as the account holder and claimant have to be the same. you cannot change the BT account holder name. there are other posts exactly the same as your if you use the search facility

Re: BT Home Essentials

NeilO — Tue, 01 Nov 2022 14:06:37 GMT

@Mark141 Do you know if the account is still within the minimum term? If your wife's account is out of contract you could place the order online as a new customer and take over the service in your name.

Thanks

Neil