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2 accounts on BT ID

Monty9287 — Mon, 31 Oct 2022 07:27:05 GMT

I was with BT several years ago but have returned after purchasing full fibre.

My previous account number is the default in MyBT and so I am not able to claim the game pass offer.

Is there any way to remove the old account number from the ID?

Re: 2 accounts on BT ID

DavidM — Mon, 31 Oct 2022 10:22:43 GMT

Hi @Monty9287 and welcome to our community.

Thanks for posting about the unwanted account. I can get that removed for you. Please check your inbox for my message and drop me a reply with the results.

Cheers

David

Re: 2 accounts on BT ID

DavidM — Wed, 02 Nov 2022 14:00:37 GMT

Thanks for sending over the details @Monty9287 .

That's been removed for you now.

Cheers

David