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Being charged after cancelling broadband account!

cindyho1020 — Sat, 05 Nov 2022 20:02:21 GMT

I'm already overcharged by 153.2 pounds after cancelling my broadband account and it's still ongoing. I've already called the customer service SIX times and CANCEL and each time they said it's ok but I kept charged. I even received emails confirmation saying my 'Your BT service is ending on 5 Oct 2022' but still being charged! This is madness!!!! How can I even get out this loop!! So unfair and furious. Please look into it and cancel my account with correct refunds immediately. WORST of WORST service ever. NEVER USE them again!!!!!!!

Re: Being charged after cancelling broadband account!

Keith_Beddoe — Sat, 05 Nov 2022 20:15:56 GMT

@cindyho1020

Welcome to this user forum.

I have asked a moderator to assist, they will reply on this thread, probably tomorrow morning.

Re: Being charged after cancelling broadband account!

DanielS — Sun, 06 Nov 2022 09:45:21 GMT

Hi @cindyho1020,

Thanks for taking the time to post up about your experience.

I am so sorry that we haven't been able to help you. I would like to offer you our help. Please, reply back to the private message that I have sent you. It'll take us a few working days to pick it up but we will do all we can to help.

Thanks
DanielS

Re: Being charged after cancelling broadband account!

DavidM — Thu, 17 Nov 2022 15:39:15 GMT

Hi @cindyho1020 and thanks for sending over the details.

I've checked the account and it's fully closed off and all relevant refunds have been sorted.

Cheers

David