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Re: Reward card

Shaunaharte — Sun, 06 Nov 2022 09:38:25 GMT

Hello, I am having same issue - I keep getting texts to claim my BT Reward £120 but, when I log in, there are no prompts. I wonder is it because I have multiple prompts? My BT went live on Wednesday. Any help appreciated.

Thank you.

Re: Reward card

DanielS — Sun, 06 Nov 2022 16:03:45 GMT

Hi @Shaunaharte,

Welcome to the Community, I am sorry that you haven't been able to claim the reward card. I have sent you a private message with some details that I need before we can look into this for you.

Thanks
DanielS

Re: Reward card

DavidM — Tue, 08 Nov 2022 13:32:36 GMT

Hi @Shaunaharte ,

Thanks for sending over the details. I've processed the claim for you today and you'll receive the reward card soon. Post back if you have any other problems.

Cheers

David