This topic

How to claim a virtual rewards card

Ampthillian — Fri, 30 Sep 2022 16:14:51 GMT

Had an email on 10/08/22 saying I can now claim my £110 BT Digital Reward

I've clicked the email link to claim the reward but it takes me to a page with no mention of a reward. I've also logged in and looked around the My BT pages but can't see anything.

Am I missing something?

Re: How to claim a virtual rewards card

DavidM — Sat, 01 Oct 2022 08:30:29 GMT

Hi @Ampthillian and welcome to our community.

Sorry you're having problems claiming your reward. I can help. I'll need a few details so I'll drop you over a private message now so you can get in touch.

Cheers

David

Re: How to claim a virtual rewards card

JohnC2 — Mon, 03 Oct 2022 07:46:04 GMT

Hi @Ampthillian, thanks for getting in touch with us and I've now claimed your reward. It will be with you shortly.

Cheers

John

Re: How to claim a virtual rewards card

Ampthillian — Thu, 20 Oct 2022 09:47:44 GMT

Hi John

Following your intervention, I had an email from BTcomms on 3/10 titled 'We've sent your virtual rewards card'.

The body of the email says 'We'll send you details on how to access your card in an email shortly.'

According to 'My rewards history' the rewards card was dispatched on 3/10.

Any ideas? I started my BT contract on 10/08 and was told I'd have this within 30 days. I didn't expect to be spending my time chasing.

cheers

Steve

Re: How to claim a virtual rewards card

JohnC2 — Fri, 21 Oct 2022 07:36:22 GMT

Hi @Ampthillian, sorry you've still not got your reward.

We use Virtual Rewards and you will receive it via email. If it's not in your inbox check your Spam/Junk folder and see if it has arrived there and let me know how you get on.

Cheers

John

Re: How to claim a virtual rewards card

Ampthillian — Fri, 21 Oct 2022 09:36:05 GMT

Thanks John

Nothing here

cheers

Steve

Re: How to claim a virtual rewards card

JohnC2 — Fri, 21 Oct 2022 09:51:33 GMT

Hi @Ampthillian, sorry it hasn't arrived yet. Please wait until the 3rd November and if it hasn't arrived with you by then I'll be happy to chase it up for you.

Cheers

John

Re: How to claim a virtual rewards card

Ampthillian — Tue, 08 Nov 2022 18:04:28 GMT

Hi John

Its now 8th November. I've been chasing this rewards card for quite a while now. I was told in August that I'd have it by 10th September! Do I need to escalate this and if so how?

thanks

Steve

Re: How to claim a virtual rewards card

DavidM — Tue, 08 Nov 2022 19:51:07 GMT

I'm sorry about this @Ampthillian .

Please leave it with us and we'll look into it for you.

Cheers

David

Re: How to claim a virtual rewards card

Ampthillian — Tue, 08 Nov 2022 20:50:27 GMT

thanks

Steve

Re: How to claim a virtual rewards card

JohnC2 — Wed, 09 Nov 2022 10:13:24 GMT

Hi @Ampthillian, sorry you've not received your reward yet.

It has been ordered and you will see this order on your online account. Please contact our card services team on 0344 879 1068 or email bt@purecard.com. Open 9am to 6pm, Monday to Friday (excluding public holidays).

The team will find out what's gone wrong and fix this for you.

Cheers

John

Re: How to claim a virtual rewards card

JohnC2 — Fri, 18 Nov 2022 20:27:13 GMT

Hi @Ampthillian, did you get in touch with the card services team? If so, were they able to sort out your reward?

Cheers

John