https://community.bt.com/t5/Bills-Packages/Returns/m-p/2261417#M148990 <P>Hi, I’ve returned my equipment by Royal Mail and it is showing as delivered. However I’ve received an email regarding getting charged. Help!&nbsp;</P> Wed, 09 Nov 2022 03:33:49 GMT satrinehawa 2022-11-09T03:33:49Z https://community.bt.com/t5/Bills-Packages/Returns/m-p/2261417#M148990 <P>Hi, I’ve returned my equipment by Royal Mail and it is showing as delivered. However I’ve received an email regarding getting charged. Help!&nbsp;</P> Wed, 09 Nov 2022 03:33:49 GMT https://community.bt.com/t5/Bills-Packages/Returns/m-p/2261417#M148990 satrinehawa 2022-11-09T03:33:49Z https://community.bt.com/t5/Bills-Packages/Returns/m-p/2261445#M148991 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/309255">@satrinehawa</a>, welcome to the forum and thanks for posting.</P> <P>Sorry that you're still getting chased to return the equipment when it has arrived back with us. You can call us on 0800 800 150 and customer services will be happy to check your tracking ref and mark the item as received back.</P> <P>Cheers</P> <P>John</P> <P>&nbsp;</P> Wed, 09 Nov 2022 08:43:35 GMT https://community.bt.com/t5/Bills-Packages/Returns/m-p/2261445#M148991 JohnC2 2022-11-09T08:43:35Z