This topic

Hi good morning

Jenny12 — Wed, 09 Nov 2022 07:46:19 GMT

Hi I can’t afford 58.22 press accidentally digital voice removed please and they should take my benefits because am deaf not work WiFi internet need call very important please thank you

Hi

Jenny12 — Sat, 17 Sep 2022 01:58:14 GMT

Hi I don’t understand why 80.00 i doesn’t hybrid connect and wi-fi-disc 40 been take back post office already yesterday only smart hubs 2 that all I spoke him last week agreed 15 months not 80 pound cannot afford that’s why I’m deaf 🧏‍♀️ Read note proof

Re: Hi

DavidM — Sat, 17 Sep 2022 07:45:09 GMT

Hi @Jenny12 and welcome to our community.

Thanks for posting. I'm sure I can help with any issues you might have. Please check your inbox for a message from me and drop me a reply with the required details.

Cheers

David

Re: Hi good morning

imjolly — Wed, 09 Nov 2022 08:43:51 GMT

this is a customer help customer forum and your post does not go to BT

removing digital voice will only reduce your bill by max £5pm max maybe less. you still need to pay line rental which is included in your broadband package

Re: Hi good morning

Jenny12 — Wed, 09 Nov 2022 09:10:38 GMT

I haven’t got d.voice only broadband they know already am deaf 🧏‍♀️ I can’t afford 58.22 too much because I press accidentally d.voice need removed that all they know can take my benefits look note should here

Re: Hi good morning

Jenny12 — Wed, 09 Nov 2022 09:11:35 GMT

Can email to me thank you I’m go out ok back 10.30

Re: Hi good morning

imjolly — Wed, 09 Nov 2022 09:14:15 GMT

as I posted already if you have broadband then you need to pay line rental and the cost is included in your broadband package. you cannot have broadband without a line whether copper or fibre

Re: Hi good morning

Jenny12 — Wed, 09 Nov 2022 11:44:29 GMT

All done pay back WiFi now please

Re: Hi good morning

imjolly — Wed, 09 Nov 2022 12:09:57 GMT

@Jenny12 wrote:

All done pay back WiFi now please

sorry I don't know what you mean and you need to expand

remember your post does not go to BT

Re: Hi

Jenny12 — Wed, 09 Nov 2022 12:13:49 GMT

Hi I try explain I press accidentally digital voice need remove that why and I can’t afford pay 58.22 but I pay already few ago they say should take my benefits because am deaf 🧏‍♀️ Been applying already they should check records my

Re: Hi

Jenny12 — Wed, 09 Nov 2022 12:19:03 GMT

And would you back on WiFi internet been paying already earlier

Re: Hi

imjolly — Wed, 09 Nov 2022 12:22:50 GMT

do you qualify for BT HOME ESSENTIALS?

https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editorial+Content&vendorid=AJM&utm_source=Affwin&utm_medium=https%3A%2F%2Fwww.bt.com%2Fexp%2Fbroadband%2Fhome-essentials&utm_campaign=110483&awc=3041_1645094835_8db5e34aa3189a1e2d1144312948112e

Re: Hi

Jenny12 — Wed, 09 Nov 2022 12:30:08 GMT

Hi I have already applied was last summer July

Re: Hi

Jenny12 — Wed, 09 Nov 2022 12:47:52 GMT

Not work WiFi should back on

Re: Hi good morning

Jenny12 — Wed, 09 Nov 2022 12:50:01 GMT

Hi I mean I have paid already earlier and not working WiFi internet should work but still not working

Re: Hi

imjolly — Wed, 09 Nov 2022 13:05:20 GMT

@Jenny12 wrote:

Hi I have already applied was last summer July

what happened were you turned down as you did not qualify?

Re: Hi

Jenny12 — Wed, 09 Nov 2022 13:15:20 GMT

Still not working WiFi internet need back on

Re: Hi

Jenny12 — Wed, 09 Nov 2022 13:20:23 GMT

Still not working WiFi please back on internet I have already paid

Re: Hi

Jenny12 — Wed, 09 Nov 2022 13:32:34 GMT

I been waiting long still not work WiFi internet need back on please

Re: Hi

Jenny12 — Wed, 09 Nov 2022 13:47:53 GMT

Can you check my WiFi because not working internet back on need back please