What do you do if BT fail to callback?

JMC69 — Fri, 11 Nov 2022 18:41:34 GMT

Nearly 2 weeks ago I asked BT to send me the Halo wi-fi solution.

Next day all my services were cut off.

Despite phoning everyday 3 scheduled calls with managers failed to materialise.

I am a welfare case and have been without a telephone line for 11 days.

I have no mobile signal so have to seek a signal at my local golf club.

The galling thing is that nobody at BT has picked up the phone and called me at the appointed time slot.

I am still without a full complement of services including digitam voice.

Why won't they contact me?

Am I alone?

Re: What do you do if BT fail to callback?

JohnC2 — Fri, 11 Nov 2022 19:32:17 GMT

Hi @JMC69, welcome to the forum and sorry that you've not been contacted back as agreed.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this resolved.

Cheers

John