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I have returned my kit on 4th but bt still has not received it

cc520250 — Mon, 14 Nov 2022 09:30:06 GMT

Hi I have returned my kit on 3rd but bt still has not received it. I didn’t find my receipt. What can I do if I would like to know where it is now. Thx

Re: I have returned my kit on 4th but bt still has not received it

Les-Gibson — Mon, 14 Nov 2022 15:32:40 GMT

There's nothing you can do without the tracking number and that's on the Post Office receipt

Re: I have returned my kit on 4th but bt still has not received it

gg30340 — Mon, 14 Nov 2022 17:06:06 GMT

How do you know BT have not received it?

If it is because you have received an email from BT, these emails are automatically sent out until such times as the account has been updated to say that the kit has been returned.

It is presently taking BT up to four weeks to update accounts after they have received returned kit. As you only sent it on the 3rd or was it the 4th there is still plenty time for your account to be updated.

If you had the Proof of Postage you could have called BT 0800.800.150 and they would have updated it for you.