This topic

Problems getting BT reward card

Mickquinn — Mon, 14 Nov 2022 12:47:22 GMT

Originally claimed on 24th September, I contacted BT (on 1st November), I was passed on to the reward card team. Complaints were opened then closed. Two weeks later (14th November) no news. I have contacted BT again today and (while the person was excellent) I am no closer to getting the reward card. I am very disappointed that this was an incentive to join BT and not only were BT not forthcoming, but after 3 phone calls I am still left hanging. Is there a financial ombudsman that I can escalate this to as BT don’t seem interested.

Re: Problems getting BT reward card

JohnC2 — Mon, 14 Nov 2022 15:36:52 GMT

Hi @Mickquinn, welcome to the forum and thanks for your post.

I'm sorry that you're still waiting on your Reward despite your contacts with us. We'll be happy to help you get your reward. I've sent you a Private Message so you can get in touch with us.

Cheers

John

Re: Problems getting BT reward card

JohnC2 — Thu, 17 Nov 2022 09:06:40 GMT

Hi @Mickquinn, thanks for getting in touch. The order to send your reward has now been completed and the reward will be with you within the next 30 days.

Cheers

John

Re: Problems getting BT reward card

Mickquinn — Thu, 17 Nov 2022 09:10:54 GMT

Thanks for all of your help resolving this. Very impressed and greatful.