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Charged for text when on unlimited text

Kitta — Thu, 17 Nov 2022 17:57:10 GMT

I have unlimited text/calls/data on my contract, but i am constantly charged extra for text messages. Anyone one know why this is please?

Re: Charged for text when on unlimited text

imjolly — Thu, 17 Nov 2022 18:04:06 GMT

Your unlimited text does not include MMS TEXT which are chargeable

Re: Charged for text when on unlimited text

Kitta — Thu, 17 Nov 2022 18:21:28 GMT

I have never sent an MMS, never been able too! Its just normal text messages with words only.

Re: Charged for text when on unlimited text

ctrlz — Thu, 17 Nov 2022 18:46:02 GMT

Have you checked your bill to see the charge is broken down?

Likely is either an MMS (pictures, attachments etc.) or sending to an international number.

Re: Charged for text when on unlimited text

Kitta — Thu, 17 Nov 2022 18:49:26 GMT

27 Oct 09:47 700044173 SMS £2.00

That is what keeps coming up on my bill. I have £8 worth this month

Re: Charged for text when on unlimited text

ctrlz — Thu, 17 Nov 2022 18:57:16 GMT

Looks like you’re subscribed to a premium service. Probably entered something in the past and forgot to tag the word stop on the end.
If you don’t remember who it is you can search for EE third party services checker and enter that number, and it should tell you who it is and what service they offer.
You normally have to text the word ‘stop’ to whichever number you’ve text before, or you could also disable premium calls and texts, or set your spend cap to £0 to also stop it.

Re: Charged for text when on unlimited text

Kitta — Thu, 17 Nov 2022 18:58:20 GMT

So 'unlimited' text doesn't mean that at all?

Re: Charged for text when on unlimited text

David500 — Thu, 17 Nov 2022 18:59:01 GMT

Have you setup a weekly charity donation? If yes then the value of the donation is added to your mobile account.

Re: Charged for text when on unlimited text

ctrlz — Thu, 17 Nov 2022 19:09:20 GMT

You get unlimited standard SMS.
Premium messages for competitions, info, services etc. like you’ve been charged for are always separate as you’re paying for a third party service via your BT account. They’re never free.

Re: Charged for text when on unlimited text

Kitta — Thu, 17 Nov 2022 19:10:07 GMT

Thank you so much, it is a shame that is not clear when choosing "unlimited" anything. Now I understand, thank you.

Re: Charged for text when on unlimited text

Anonymous — Thu, 17 Nov 2022 19:22:05 GMT

That appears to be Bauer Media, owners of many magazines & radio stations. Have you maybe texted on of those or signed up for alerts?

https://www.bauermedia.co.uk/brands/