https://community.bt.com/t5/Bills-Packages/BT-goods-return/m-p/2263284#M149340 <P>I placed an order to upgrade my broadband to fibre, BT offered me a digital phone. 6 weeks later they cancelled the order because they could not give me my existing landline phone number, which they originally said I could have??? They had in the meantime sent me a new SmartHub, which they have now asked me to send back, or pay £50. I have replaced the order for the fibre broadband without the digital phone, keeping my existing landline and number, and was told that I should still send the Hub back and they would send me another one. Does anybody have any experience of this and how I might successfully intervene to prevent this nonsense and just keep the Hub they have previously sent me and stop them sending me another one.</P><P>Also, does anybody know why they can’t just transfer my existing landline number to the digital phone system?</P><P>&nbsp;</P> Fri, 18 Nov 2022 17:50:31 GMT dholling 2022-11-18T17:50:31Z https://community.bt.com/t5/Bills-Packages/BT-goods-return/m-p/2263284#M149340 <P>I placed an order to upgrade my broadband to fibre, BT offered me a digital phone. 6 weeks later they cancelled the order because they could not give me my existing landline phone number, which they originally said I could have??? They had in the meantime sent me a new SmartHub, which they have now asked me to send back, or pay £50. I have replaced the order for the fibre broadband without the digital phone, keeping my existing landline and number, and was told that I should still send the Hub back and they would send me another one. Does anybody have any experience of this and how I might successfully intervene to prevent this nonsense and just keep the Hub they have previously sent me and stop them sending me another one.</P><P>Also, does anybody know why they can’t just transfer my existing landline number to the digital phone system?</P><P>&nbsp;</P> Fri, 18 Nov 2022 17:50:31 GMT https://community.bt.com/t5/Bills-Packages/BT-goods-return/m-p/2263284#M149340 dholling 2022-11-18T17:50:31Z