This topic

BT wants me to return a mini hub I never received.

johnh510 — Mon, 21 Nov 2022 14:16:10 GMT

Greetings all, and apologies if this is the wrong board,

I had a fault on my FTTC internet a few weeks ago and while the fault was still present I was informed I would receive a mini hub to provide service for me. The following morning (less than 24 hours in) the fault cleared.

I never received the hub.

I now receive emails from BT (which I can't reply to) asking me to return the hub, and I can find no method of raising the issue of being unable to return something I never received. So here I am.

What to do, apart from ignoring the requests?

Regards,

JohnH

Re: BT wants me to return a mini hub I never received.

JohnC2 — Mon, 21 Nov 2022 14:23:45 GMT

Hi @johnh510, welcome to the forum and sorry that you're being chased to return this.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you resolve this.

Cheers

John

Re: BT wants me to return a mini hub I never received.

NeilO — Mon, 21 Nov 2022 16:44:05 GMT

Hi @johnh510 Many thanks for speaking with me today, I'm happy I was able to help

Thanks

Neil

Re: BT wants me to return a mini hub I never received.

johnh510 — Mon, 21 Nov 2022 18:25:16 GMT

Thank you for sorting it out for me.

JohnH

Re: BT wants me to return a mini hub I never received.

NeilO — Tue, 22 Nov 2022 11:28:23 GMT

@johnh510 No problem at all.

Neil