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Claiming a reward card

cgph — Mon, 21 Nov 2022 15:39:24 GMT

We signed up for BT Broadband in September and are still unable to claim our reward card despite numerous calls to BT and contacting bt@purecard as suggested by BT. The reward card link does not take us to any reward card. Is there anyone who can advise us please. Thank you in advance.

Re: Claiming a reward card

JohnC2 — Mon, 21 Nov 2022 15:43:02 GMT

Hi @cgph, welcome to the forum and thanks for posting.

I'm sorry that you're still waiting on your reward despite calling us. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

Re: Claiming a reward card

RobbieMac — Tue, 22 Nov 2022 11:21:23 GMT

Hi @cgph

Thanks for sending over your details.

I tried calling you guys this morning, and I am sorry I wasn't able to reach you.

I just wanted to let you know that I have claimed for the reward card on your behalf this morning and you'll receive a follow-on email with instructions on how to activate, and use 😊

As this is sorted, I will close this off from here.

All the best,

Robbie

Re: Claiming a reward card

cgph — Tue, 22 Nov 2022 11:23:14 GMT

Thanks so much for your help Robbie, it’s much appreciated.

Re: Claiming a reward card

RobbieMac — Tue, 22 Nov 2022 11:25:54 GMT

@cgph wrote:

Thanks so much for your help Robbie, it’s much appreciated.

You're welcome! 😁

Robbie