This topic

Buying empty home - do I need to cancel anything?

epicedium73 — Tue, 22 Nov 2022 11:59:28 GMT

We've bought a rural home which has been unoccupied for a year or more. We're going to use starlink for now as the broadband speeds in the area are really terrible.

Do we need to inform BT that we won't be using any of their services? Do we need to do anything at all RE BT?

Re: Buying empty home - do I need to cancel anything?

imjolly — Tue, 22 Nov 2022 12:03:50 GMT

are you an existing BT broadband and phone customer and if so are you still in a fixed term contract. if still in contract you could have cancellation fees but only if you are able to get BT broadband at your new home. if BT cannot provide any service then there should be no cancellation fees

you need to contact BT about move

Re: Buying empty home - do I need to cancel anything?

epicedium73 — Tue, 22 Nov 2022 12:21:32 GMT

We're not moving to the house, we don't have BT contracts anywhere

Re: Buying empty home - do I need to cancel anything?

NeilO — Tue, 22 Nov 2022 12:26:52 GMT

Hi@epicedium73 You would only need to contact BT if you intended to take BT services.

Neil

Re: Buying empty home - do I need to cancel anything?

imjolly — Tue, 22 Nov 2022 12:27:47 GMT

If not a BT customer then why are you posting on the community forum for BT Retail customers?

Re: Buying empty home - do I need to cancel anything?

epicedium73 — Tue, 22 Nov 2022 12:49:08 GMT

There’s BT equipment in the house and a dial tone. There’s old correspondence between the former owner and BT but nothing within last 6 months.

I’m not (yet) a customer of the energy supplier either but I’m expected to inherit a relationship with them. So I want to make sure I’m not doing the same with BT.

Sounds like I can just unhook the phone and forget about it? RTS if they send post to previous owner?

Re: Buying empty home - do I need to cancel anything?

NeilO — Tue, 22 Nov 2022 12:57:02 GMT

@epicedium73 on a stopped line you might get what's called a soft dial tone that will allow you to call 999 if needed but the line will not allow you to make any other calls.

There is no need to contact BT if you don't want service from us.

Thanks

Neil