How to cancel broadband?

tryingtocancelbroadb — Tue, 22 Nov 2022 15:24:24 GMT

Hi All,

I phoned BT and signed up to a 150mb package on the 02/11/22.

I was told that my services would be running in the 'next few days'. Shortly after, I received a text saying it would be the 16th of November before I was active. Uhmmm....

Turns out, the broadband installation had been booked for the wrong address. I called immediately to resolve this, and book it for the correct address, but after 5-6 phone calls to BT, I was hung up on around 4 times. The two other calls, I was left on hold for 34 minutes, and 46 minutes respectively.

I called again today in an attempt to resolve it one last time, and I found that the agent simply couldn't help me move my package to the correct address. I've been told my original account has been cancelled as a result, but I can still see that it's active.

My direct debit has been cancelled, but I can see the original order is still active when I log in. I am not prepared to call anyone else for help with this as it's already wasted several hours of my time over the last few weeks.

I am wondering if there's anything else I can do to ensure this is not marked against my credit history? I've tried my best to resolve this, and found no help with chat or calls?

Any suggestions?

This topic

How to cancel broadband?