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BT Rewards

HarrisonDock — Tue, 22 Nov 2022 16:05:32 GMT

Good Afternoon,

Hope who ever sees this is well!

I signed up to BT Fiber broadband a couple of weeks ago and the broadband is now in and working great no issues with speed etc.

However as part of the signing on package I was supposed to get a £110 pound reward card I've had reminder emails and txt messages about claiming this however when I log onto the MyBT rewards page nothing shows. Now I have had a BT account in the past and can see under this account I have no rewards available etc. But when I switch the drop down to my new account (which has the reward) nothing loads it does not show me anything nothing around past rewards or available rewards etc.

Thanks
Harrison

Re: BT Rewards

JohnC2 — Tue, 22 Nov 2022 16:55:49 GMT

Hi @HarrisonDock, welcome to the forum and thanks for posting.

I suspect the 2nd account on the BTID is causing the error here. I've sent you a Private Message so you can get in contact with the Mod team, and we'll be happy to help you get it claimed.

Cheers

John

Re: BT Rewards

JohnC2 — Tue, 22 Nov 2022 17:41:16 GMT

Hi @HarrisonDock, thanks for getting in touch. I can see that David picked this up and has claimed the reward card for you.

Cheers

John