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Addresses on openreach database incorrect for new development

alexpal — Wed, 23 Nov 2022 14:26:16 GMT

Hi there,

I am working on a new development and it appears the new homes have been registered with plot numbers that are different than the actual registered addresses. New home buyers can't order services as their address will not show up on the database. Can you help me get this rectified?

Re: Addresses on openreach database incorrect for new development

Keith_Beddoe — Wed, 23 Nov 2022 14:58:05 GMT

@alexpal

Welcome to this user forum for BT Retail Broadband and phone customers.

You would need to take this up with Openreach.

https://www.openreach.com/help-and-support/developers

BT Retail cannot help with this.

Re: Addresses on openreach database incorrect for new development

iniltous — Wed, 23 Nov 2022 15:21:41 GMT

If the site is installing Openreach infrastructure, then the site will have an Openreach FBC ( Field Based Coordinator )

Re: Addresses on openreach database incorrect for new development

alexpal — Wed, 23 Nov 2022 16:16:20 GMT

Thank you,

Yes. I have an FBC who I have tried but to no avail just yet.