This topic

Smarthub 2 not received

BrickTop — Wed, 23 Nov 2022 17:23:12 GMT

Hi,

I extended with BT for another 2 years over a week ago. The offer said it included a smarthub 2. I still haven’t received it. How long should it take? On the website it says day before going live. I went live immediately as I was already with BT.

Many thanks

Sean

Re: Smarthub 2 not received

Anonymous — Wed, 23 Nov 2022 17:33:04 GMT

Where you offered a SM2 either verbally or in writing? If you were just relying on an image in the offer then I'm afraid you, like several other recent posters, have been "had".

Re: Smarthub 2 not received

BrickTop — Wed, 23 Nov 2022 17:59:19 GMT

I’m sure it said smarthub 2 in the original offer but going through the emails there was no mention of one. If I’ve been mislead then I’ll never renew with them again. I shall be pushing for an early termination as well.

Re: Smarthub 2 not received

licquorice — Wed, 23 Nov 2022 18:08:10 GMT

I have no idea why you are so keen to get a Smart Hub2, it's no better than any other BT hub and you can't split the WiFi bands.

Re: Smarthub 2 not received

BrickTop — Wed, 23 Nov 2022 18:12:17 GMT

Is it not very good?

Re: Smarthub 2 not received

licquorice — Wed, 23 Nov 2022 18:16:09 GMT

It's just another BT hub, don't believe all the marketing hype.

Re: Smarthub 2 not received

VeteranISPUser — Wed, 23 Nov 2022 19:18:25 GMT

@BrickTopwrote:
Is it not very good?

Hi @BrickTop It is only required for Complete WiFi and/or Digital Voice. Without these it is no better (some would say worse) than the Smart Hub 1 (HH6). A good indicator of one being included is being asked to pay for delivery.