This topic

We can't show you any personalised offers here just now

bigmal1 — Thu, 24 Nov 2022 14:04:59 GMT

I'm trying to renew my fibre broadband but when I try it tells me "We can't show you any personalised offers here just now" and tells me to phone in. When I phone in they can't see my offers either so I'm stuck. @DavidM I saw you helped others, could you help me?

Re: We can't show you any personalised offers here just now

imjolly — Thu, 24 Nov 2022 14:17:34 GMT

when is your contract due for renewal?

Re: We can't show you any personalised offers here just now

bigmal1 — Thu, 24 Nov 2022 14:21:53 GMT

It's up, it's been up for months and I've been unable to renew. I'll be forced to go elsewhere at this rate.

Re: We can't show you any personalised offers here just now

RobbieMac — Thu, 24 Nov 2022 14:24:58 GMT

Hi @bigmal1

Welcome and thanks for posting.

I am sorry for the problems you're having. Try calling the helpdesk please on 0330 1234 150 Option 1, Option 1 and you'll be able to speak with our value team.

Feel free to post back and let me know how you get on chatting with them. If you're still having problems after this, we can pick up and help.

Thanks,

Robbie

Re: We can't show you any personalised offers here just now

bigmal1 — Thu, 24 Nov 2022 15:07:18 GMT

All they did was give me the standard price for the package I want. MyBT says I have offers to view and I'd like to see them.

Re: We can't show you any personalised offers here just now

bigmal1 — Thu, 24 Nov 2022 16:23:36 GMT

For anyone with this problem. It turns out that the problem is likely that my current package had Halo and as it's a service they no longer offer it was messing it up. I rang cancellations and explained that I had no alternative but to leave as it was far too expensive and they created me a new account and gave me a fantastic offer to renew.

Re: We can't show you any personalised offers here just now

DavidM — Thu, 24 Nov 2022 20:02:25 GMT

Thanks for getting back and letting us know you got this sorted @bigmal1 .

Cheers

David

Re: We can't show you any personalised offers here just now

vyper26 — Thu, 19 Oct 2023 00:09:33 GMT

Same issue here it seems stupid that they get rid of the online chat I can't always get to call them and when I do I'm on hold for hours, only to get a rep that's less helpful then a chocolate tea pot