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Can't see or track my new order - who do i contact?

Cheesehead — Thu, 24 Nov 2022 14:35:29 GMT

I'm a new customer moving to BT from another provider. Placed my order last month but other than the confirmation on the day i've heard nothing. No email or anything. I have set up a BT ID and verified this but the order is not showing and i keep getting error messages.

I used to be a BT customer years ago and wondered if this would affect anything as it still shows that i have an account number but nothing seems joined up and i can't seem to find a number or options to call or email anyone

help please

thanks

Re: Can't see or track my new order - who do i contact?

RobbieMac — Thu, 24 Nov 2022 14:49:46 GMT

Hi @Cheesehead

Thanks for your post and welcome to the BT Community.

I am sorry for the confusion about your recent order. Give my colleagues in the helpdesk a call on 0330 1234 150 and one of the team will be able to help you out.

Post back and let me know how you get on chatting with them.

Thanks,

Robbie

Re: Can't see or track my new order - who do i contact?

Cheesehead — Thu, 24 Nov 2022 15:36:14 GMT

Cheers for the help. Called them up went through the issues and it turned out that there was a mistake on the application and it hadn't been picked up by referrals to move it forward. All sorted now. Thank you

Re: Can't see or track my new order - who do i contact?

RobbieMac — Thu, 24 Nov 2022 15:46:20 GMT

That's brilliant @Cheesehead

Thanks for posting back to let us know all is sorted now. I've marked your post as the solution to your thread 😊

Enjoy the rest of your evening!

Robbie