This topic

Broadband upgrade

LukaszG — Thu, 24 Nov 2022 21:57:41 GMT

Finally, I got my broadband installed. Unfortunately is weaker than I expected and I want to upgrade it to a better option. After I proceed with my request I found myself in a position where I have to book an engineer appointment again and BT wants to send me a router (again) and I have to wait for one month for installation (again). Do I really have to go through the same scenario just for the upgrade?

Re: Broadband upgrade

imjolly — Thu, 24 Nov 2022 22:20:23 GMT

Did you check MYBT to make sure your initial order was marked completed before you tried to upgrade your package? You cannot have 2 orders running at same time

Are you getting FTTC - fibre to cabinet and copper to your home or FTTP -fibre direct to your premises?

Which broadband packe do you currently have and what were your trying upgrade to?

Re: Broadband upgrade

LukaszG — Thu, 24 Nov 2022 22:33:15 GMT

So, I have the weakest option (I guess) Fibre1 and that was BT's "help to choose" suggestion which I followed.

I'm getting FTTC and I wish to upgrade to Full Fibre 100

Re: Broadband upgrade

imjolly — Fri, 25 Nov 2022 07:58:16 GMT

you need to check what is available to you first so enter your phone number or address into checker and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL

did you check MYBT to confirm order marked as completed?