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Package suddenly "unavailable" at checkout, but then listed as an option below for higher?

deanb1996 — Sat, 26 Nov 2022 14:34:33 GMT

Full Fibre 900 has just become available for my address, so went to upgrade my existing BT package to this new speed.

Clicking upgrade on the site tells me I have no personalised packages available to me. Went to the main Broadband page. Saw Full Fibre 900 listed for 55.99 a month. Proceeded to checkout with no extras. Suddenly "Sorry, the package you've chosen isn't available because your Broadband speed doesn't support BT TV. Please choose a different package below.".

Literally the first option listed below is exactly the package I just went to checkout with, however now it's listed as 74.99? I'd understand not getting the listed first 6 months discount of 27.99 as I am not a new customer but, adding another 20 on top of the regular monthly payment for existing customers is just ridiculous. I can switch to another provider and get cheaper than 74.99. My contract finishes in 6 months, so I could just cancel, pay the remaining fee, and still end up saving money by switching to a cheaper competitor.

Re: Package suddenly "unavailable" at checkout, but then listed as an option below for hig

imjolly — Sat, 26 Nov 2022 14:41:37 GMT

you need to phone FTTP TEAM for upgrade 08005874787

Re: Package suddenly "unavailable" at checkout, but then listed as an option below for hig

deanb1996 — Sat, 26 Nov 2022 14:46:09 GMT

Why provide an option for upgrading online, if the suggestion is to phone instead. I am using the online option for the exact reason of avoiding phoning.

Re: Package suddenly "unavailable" at checkout, but then listed as an option below for hig

imjolly — Sat, 26 Nov 2022 14:49:39 GMT

up to you but if you want to upgrade to FTTP you are better phoning FTTP Team and negotiate your deal

Re: Package suddenly "unavailable" at checkout, but then listed as an option below for hig

garybs29 — Sat, 26 Nov 2022 17:15:22 GMT

@deanb1996wrote:
Clicking upgrade on the site tells me I have no personalised packages available to me. Went to the main Broadband page. Saw Full Fibre 900 listed for 55.99 a month.

So effectively you were trying for a new customer deal from the new page, can't comment on the no personalised deals but with 6 months left a deal from the main page is not going to work. If not working you'll have to call & see whats available though