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Xbox Game Pass Ultimate - Cancelled?!

Jasco — Sun, 27 Nov 2022 14:17:25 GMT

Just been on my Xbox for the first time in a while and noticed my Game Pass Ultimate that I got through BT has been cancelled. My BT account clearly states I have this until 05/04/23. I suspect this has occurred when I turned off auto renewal. Anybody else have a similar issue and managed to get it resolved?

Re: Xbox Game Pass Ultimate - Cancelled?!

DavidM — Sun, 27 Nov 2022 15:17:50 GMT

Hi @Jasco and thanks for posting.

Sory you're having trouble with the Xbox pass. I can look into this for you. Check your inbox for my message and drop me a reply with the details.

Cheers

David

Re: Xbox Game Pass Ultimate - Cancelled?!

RobbieMac — Tue, 29 Nov 2022 12:39:23 GMT

Hi @Jasco

Thank you for taking the time to chat with me this morning! Sorry for the confusion about your Xbox Game Pass.

I'll investigate what happened here and I will follow up with you again with an outcome.

Thanks,

Robbie

Re: Xbox Game Pass Ultimate - Cancelled?!

Jasco — Thu, 15 Dec 2022 14:42:28 GMT

Hi @RobbieMac do you have any update regarding this? My BT mobile sim broke the same week so if you tried to ring back it would have failed!

Re: Xbox Game Pass Ultimate - Cancelled?!

RobbieMac — Thu, 15 Dec 2022 14:47:50 GMT

Hi @Jasco

Thanks for posting back!

I am sorry for the time this is taking to get sorted out. Let me chase this again for you now and I'll get back to you as soon as I can.

Thanks,

Robbie

Re: Xbox Game Pass Ultimate - Cancelled?!

jasonmleds12 — Sun, 26 Mar 2023 16:28:11 GMT

I seem to have the same issue... How did this get solved for you? I think something's going wrong between BT and Microsoft here