This topic

Line Rental Saver discount

John2022 — Tue, 29 Mar 2022 14:33:10 GMT

Just received an extraordinarily generous offer from BT. Their email offers to renew my line rental at "...a discount of £19:99 per month" I.e. a saving of nearly £240 for the year!

Yes I know its an error. The true saving is 12 months for the price of 11. But disappointing that BT did not check the wording before sending this.

Re: Line Rental Saver discount

VeteranISPUser — Tue, 29 Mar 2022 14:40:03 GMT

Hi @John2022 Just out of interest would you please copy/paste the full wording (obviously minus your personal information)?

Re: Line Rental Saver discount

John2022 — Tue, 29 Mar 2022 17:25:26 GMT

Re: Line Rental Saver discount

-Richie- — Tue, 29 Mar 2022 18:10:00 GMT

@John2022wrote:
Yes I know its an error.

I don't see the error, Line Rental Saver is reflected by a recurring discount of £19.99 for 12 months, which is what the email states.

Re: Line Rental Saver discount

licquorice — Tue, 29 Mar 2022 18:26:52 GMT

@-Richie- wrote:

@John2022wrote:

Yes I know its an error.

I don't see the error, Line Rental Saver is reflected by a recurring discount of £19.99 for 12 months, which is what the email states.

Really? I think you need to read it again.

Re: Line Rental Saver discount

Anonymous — Tue, 29 Mar 2022 18:33:34 GMT

@-Richie-

As he posted in the OP, the message says the discount is £19.99 each month.

But this raises an interesting question. If line rental is £19.99 per month, how come taking broadband only without line rental only saves £5 per month? 🤔

Re: Line Rental Saver discount

imjolly — Tue, 29 Mar 2022 18:36:03 GMT

I read it and must be missing something then as it says you need to pay £219.84 upfront and you will get a rental refund of £19.99pm

Re: Line Rental Saver discount

imjolly — Tue, 29 Mar 2022 18:39:12 GMT

@Anonymous

This has been covered numerous times. You do not get broadband without line rentals you need a fibre/copper connection to get broadband.

You can get broadband without ability to make or receive calls and that will give discount of about £5pm

Re: Line Rental Saver discount

licquorice — Tue, 29 Mar 2022 18:40:08 GMT

@Anonymous You are confusing line rental with landline capability.

Line rental is required as broadband doesn't arrive by magic 😄, landline capability is optional and is where the £5 comes in.

Re: Line Rental Saver discount

John2022 — Tue, 29 Mar 2022 18:51:31 GMT

Goodness. This is my first use of the Community and I didn't realise so many responses would be received, so quickly. Is it always like this?

As some of the earlier responses said, you can interpret the BT text in more than one way, though I still think my original interpretation is a valid one.

Re: Line Rental Saver discount

-Richie- — Tue, 29 Mar 2022 19:00:52 GMT

@licquoricewrote:
@-Richie-wrote:
@John2022wrote:
Yes I know its an error.
I don't see the error, Line Rental Saver is reflected by a recurring discount of £19.99 for 12 months, which is what the email states.
Really? I think you need to read it again.

I honestly have, what am I missing ? it states pay £219.84 up front and get 12 months discount applied at £19.99 per month, so you gain £20.04 over 12 months, which doesn't even cover a months line rental.

Re: Line Rental Saver discount

-Richie- — Tue, 29 Mar 2022 19:03:29 GMT

@Anonymouswrote:
@-Richie-
As he posted in the OP, the message says the discount is £19.99 each month.
But this raises an interesting question. If line rental is £19.99 per month, how come taking broadband only without line rental only saves £5 per month? 🤔

Line rental isn't £19.99 per month though, currently at the time of posting this, the standard line rental charge is £21.10 and by the time the OP renews in April it will be £23.05 per month.
Yes there are discounted line only packages with no broadband but line rental saver isn't available to solus line customers, so only line and broadband can benefit from line rental saver.

Re: Line Rental Saver discount

licquorice — Tue, 29 Mar 2022 19:11:38 GMT

@-Richie- wrote:

@licquoricewrote:

@-Richie-wrote:

@John2022wrote:

Yes I know its an error.

I don't see the error, Line Rental Saver is reflected by a recurring discount of £19.99 for 12 months, which is what the email states.

Really? I think you need to read it again.

I honestly have, what am I missing ? it states pay £219.84 up front and get 12 months discount applied at £19.99 per month, so you gain £20.04 over 12 months, which doesn't even cover a months line rental.

Then it should read 'at the discounted price of £19.99per month' not £19.99 discount per month, a huge difference in syntax.

Re: Line Rental Saver discount

-Richie- — Tue, 29 Mar 2022 20:11:46 GMT

@licquoricewrote:
Then it should read 'at the discounted price of £19.99per month' not £19.99 discount per month, a huge difference in syntax.

That would be incorrect though, you're not getting anything discounted to £19.99 per month, you're paying £219.84 to get 12 monthly credits of £19.99, to me it's more comparable to buying a £100 gift card for £90

The OP stated there was an error with the offer, which I don't see because it states line rental saver costs £219.84, which gives a discount of £19.99 each month and it does.

For example let's take a new customer signing up to Fibre 1 today, let's exclude postage and call charges etc to keep it simple, it's advertised at £29.99 per month, this is the difference :

They make 12 payments of £29.99 in a year = £359.88
If they had line rental saver the bill would show :

Line and broadband £29.99
Line rental saver -£19.99 credit
Total to pay = £10

That £10 per month x 12 months = £120 + £219.84 for taking out line rental saver = £339.84 paid to BT in 12 months

£359.88 without line rental saver
£339.84 with line rental saver
A saving of £20.04 over 12 months

Re: Line Rental Saver discount

licquorice — Tue, 29 Mar 2022 20:57:41 GMT

Ok, I can see your logic but to the man on the Clapham omnibus the offer still looks like you are getting a £19.99 discount per month. Yes, you are but you are paying £219.84 to obtain it whereas the implication is that the full price would be £459.72 without the discount.

Re: Line Rental Saver discount

HUMBUG1 — Thu, 24 Nov 2022 17:48:44 GMT

I know this an old thread but I find the wording to describe 'Line Rental Saver' discount very confusing indeed. So is this how it works?

1. X= Total Line Rental (without any discounts) for the whole year. The X/12 monthly amount will be bundled into your broadband package amount in your monthly bill.

2. You buy X with Y (ie. where Y is less than X by an amount X/12 , which is one-month rental saving).

3. But because you've now actually bought X you don't have to pay the monthly amount X/12 that is bundled in with your broadband package. Therefore , BT will apply a discount amount of X/12 to remove any line rental amount from your bill.

Whoever designed this logic needs some training on creating customer friendly invoices which are clear and cannot be easily misinterpreted.

BT should have some side note on the bill stating the following:

Show the standard undiscounted line rental = X

Show the line rental payment = Y

Show the discount = X/12

Then state that the line rental X is now deemed paid therefore a credit of X/12 = £19.99 will show on the monthly bills from a start date to an end date.

Re: Line Rental Saver discount

Jimbo7 — Mon, 28 Nov 2022 10:18:46 GMT

Can by anyone explain why my expectations of line rental saver is incorrect!

monthly line charge£23.05 x12 =£276.6/year

line saver charge £219.84/year up front payment.

expected saving £276.6 - £219.84 = £56.76.

Is this creative accouting.

Re: Line Rental Saver discount

HUMBUG1 — Mon, 28 Nov 2022 12:37:20 GMT

As far as I am aware you only get 1 months rental discounted (ie. £23.05). Unless I am mistaken, I think you will need to pay £23.05 x 11 up front . This is what BT says on Line Rental:
--------------------------
BT Line Rental Saver discount
If you pay in advance by debit/credit card, you can get one month free.
------------------------
Maybe someone from BT can confirm the answer to your question.

If you kept that £276.6 in a savings account , you will probably get 4% interest , approx £11 . So your real saving might be about £12 per year.

Re: Line Rental Saver discount

JohnC2 — Mon, 28 Nov 2022 12:49:38 GMT

Hi @Jimbo7, the advice above from @HUMBUG1 is right. 'If you pay in advance by debit/credit card, you can get one month free.' check out BT Line Rental Saver discount | BT Help for more information.

cheers

John