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BT Halo 3 hardware

PPK003 — Tue, 29 Nov 2022 08:50:19 GMT

Hi I have recently signed up for BT Halo 3 but have not received any new or additional hardware. What should I be entitled to?

Re: BT Halo 3 hardware

licquorice — Tue, 29 Nov 2022 09:00:53 GMT

If you already have a Smart Hub 2, nothing. You can request WiFi discs from customer services if you need them but they are not automatically sent as a matter of course.

Re: BT Halo 3 hardware

NeilO — Tue, 29 Nov 2022 09:53:49 GMT

@PPK003 As part of the Halo 3 plan if you ever have a fault we'll post out a 4G Mini Hub as part of the keep you connected promise.

However, Halo 3+ customers get a Smart Hub 2 and Hybrid connect hub along with a Complete wifi disc. You can see what you get with the different Halo plans on this link.

Thanks

Neil

Re: BT Halo 3 hardware

Anonymous — Tue, 29 Nov 2022 09:27:31 GMT

@NeilO

Your link seems to suggest that you don't get a SH2 unless you opt for 3+.

There have been several posts recently along the same lines because the offers presented to those upgrading or recontracting show an image of the SH2, but one isn't supplied regardless of what they currently have.

Re: BT Halo 3 hardware

licquorice — Tue, 29 Nov 2022 09:38:55 GMT

Hmm, as the SH2 is a requirement for the Complete WiFi discs to work, it seems rather odd the table doesn't show a SH2 as being provided with Halo3

All this clever marketing guff is a total shambles and just confuses customers and providers alike.

I suppose that's the intention! 🫤

Re: BT Halo 3 hardware

NeilO — Tue, 29 Nov 2022 09:52:29 GMT

@Anonymous Sorry that was my error, the Smart Hub 2 only comes with Halo 3+ I'll correct my previous post. @licquorice Halo 3 doesn't come with complete wifi discs it's only the Halo 3+ plan

Thanks

Neil

Re: BT Halo 3 hardware

Anonymous — Tue, 29 Nov 2022 09:56:41 GMT

@NeilO

The images really ought to be modified so as not to imply that a SH2 will be supplied. But given you guys are still having to deal with the "Where's the link to request a returns bag" queries 18 months after it was raised that the link doesn't exist, I don't hold out much hope!

Re: BT Halo 3 hardware

licquorice — Tue, 29 Nov 2022 10:15:20 GMT

But my black Fridayj Halo3 deal offered discs

Re: BT Halo 3 hardware

ney — Tue, 29 Nov 2022 10:17:01 GMT

Halo 3 is no different to the old Halo 1 then that I still on from what I see.

BT sales can sometimes be misleading.

Halo 3+ looks very good but not everyone needs or can afford to upgrade to Halo 3+.
My FTTC 2 with the old Halo 1 ends in the next few months and I still undecided if I will be staying with BT this time.

Re: BT Halo 3 hardware

garybs29 — Tue, 29 Nov 2022 12:03:04 GMT

@licquorice you'll have been offered halo 3 with complete wifi not standard halo 3 with that deal

Re: BT Halo 3 hardware

licquorice — Tue, 29 Nov 2022 13:25:34 GMT

Exactly my point, total and utter confusion and shambles. How the hell are you supposed to know the difference between Halo 3 and Halo 3 with complete WiFi

Re: BT Halo 3 hardware

garybs29 — Tue, 29 Nov 2022 14:59:34 GMT

Eh? One says with conplete wifi, one doesn't, it's not difficult!

Re: BT Halo 3 hardware

licquorice — Tue, 29 Nov 2022 15:30:04 GMT

Get real.

You usually post good advice on this forum. However, this time you are entirely missing the point. Do you seriously think folks are looking at the nuances of Halo3 with complete WiFi versus Halo3 or Halo3+ , it is deliberate obfuscation designed to trap the unwary. Why not simply call them Package 1, 2 or 3

If you just see an offer for Halo3 with complete wifi, why would you suspect there is also an offer of Halo3 without complete wifi?

Re: BT Halo 3 hardware

NeilO — Tue, 29 Nov 2022 15:29:40 GMT

Hi Everyone,

Please keep it friendly.

Thanks

Neil