This topic

reawrd card

laurajayne21 — Fri, 02 Dec 2022 18:21:21 GMT

hi i had my reward card come through but i ent recieved this at all just had email to say tracking then dead end when i click on tracking saying customer access denied

Re: reawrd card

JohnC2 — Mon, 05 Dec 2022 11:41:49 GMT

Hi @laurajayne21, welcome to the forum.

I'm sorry you haven't received your reward card yet. Are you services active and if so when were they activated?

Cheers

John

Re: reawrd card

laurajayne21 — Thu, 23 Mar 2023 08:42:01 GMT

Heya I was active in January I claimed for my card and still to this day I have not received nothing! Ive had emails to say it's going to be sent out and delivered but again nothing since so what can you do ?

Re: reawrd card

RobbieMac — Thu, 23 Mar 2023 14:52:13 GMT

Hi @laurajayne21

Thank you for posting back.

I am sorry that you haven't received the reward card. That's a long time to be waiting. We can double check what's causing the hold up from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie