This topic

TopCashback declined

Cpezzer — Fri, 02 Dec 2022 23:08:22 GMT

My order has been processed and installed. The TopCashback tracked but then got declined. I've raised a claim but over month has passed and still pending a reply. Can you please help?

Re: TopCashback declined

spile — Sat, 03 Dec 2022 07:23:14 GMT

It happened to me. One of the BT moderators on here kindly sorted it for me.

Re: TopCashback declined

Anonymous — Sat, 03 Dec 2022 08:58:45 GMT

TCB tickets usually take several months to get a response, as they're raised with the retailer in batches. Annoying but I'd wait for that response & if unsuccessful, then seek help from a Mod. I'm not sure they will be able to intervene while the case is open, but happy to be corrected.

Re: TopCashback declined

DanielS — Sat, 03 Dec 2022 11:49:12 GMT

Hi @Cpezzer,

Thanks for joining the Community.

Topcashback have a process where they are supposed to contact us to dispute any claim if you challenge them. It's a pretty straightforward process so I am not sure why it's taking them so long to get back to you.

I've sent you a private message about this. Can you send me a reply back there?

Thanks
DanielS

Re: TopCashback declined

DanielS — Sat, 31 Dec 2022 11:50:12 GMT

Hi @Cpezzer,

Thanks for speaking with me earlier in the month.

I thought it was best that I updated your thread so anyone following it would know what happened.

As we discussed, I had your order marked as completed so that Topcashback could get their referral bonus and pass on their cashback to you.

Take care and happy New Year.

Thanks
DanielS

Re: TopCashback declined

Cpezzer — Sat, 31 Dec 2022 15:00:50 GMT

Thanks for the quick resolution

Most appreciated

Re: TopCashback declined

dgronow — Sun, 25 Jun 2023 09:22:42 GMT

I had BT Fibre 500 installed on the 5th of June and I have also had my cashback declined. Is there something I can do to make the claim process quicker, all the necessary information has been provided including account number and installation reference.