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Migration to DV - Contractual Issues

ohforgawdsake2 — Sat, 03 Dec 2022 17:18:27 GMT

Hi got a email and text about my 'order' for digital voice. Checked the website which states that I'm apparently raised an order at 0112AM for a new broadband and DV contract which I didn't.

So on Monday I'll ring up and clarify:

1 who raised the order?

2 clarify references to a new broadband contract?

3 clarify impact on contract end date from this new 'contract'

4 clarify what features we'll get for free and which ones are paid for add-ons? EG the details mentions Ringback which isn't detailed anywhere in the DV webpages!

5 Killer question clarify why they've cancelled my 700 Minutes plan and moved me onto a Pay as you Go plan (22.84p / minute) which'll cost 3x more. This is despite the DV web page stating "you won't pay more than your current home phone plan".

I've worked out what I need to do with the internal wiring so all is good there. I hope!

Re: Migration to DV - Contractual Issues

jac_95 — Sat, 03 Dec 2022 17:19:20 GMT

Hi ohforgawdsake2,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Migration to DV - Contractual Issues

-Richie- — Sat, 03 Dec 2022 18:28:41 GMT

@ohforgawdsake2wrote:
Hi got a email and text about my 'order' for digital voice. Checked the website which states that I'm apparently raised an order at 0112AM for a new broadband and DV contract which I didn't.
So on Monday I'll ring up and clarify:
1 who raised the order? - BT are migration customers from the old copper PSTN network to Digital ,Voice, in preperation for the PSTN network being switched off in 2025, it could be this, have you already got a Smart Hub 2 or recently been sent one ?
2 clarify references to a new broadband contract? - If it's a migration to Digital Voice then no change of terms, same price, same duration of contract.
3 clarify impact on contract end date from this new 'contract' - If it's a migration by BT then no change.
4 clarify what features we'll get for free and which ones are paid for add-ons? EG the details mentions Ringback which isn't detailed anywhere in the DV webpages! - Digital Voice includes several previously chargable features free with Digital Voice, see Digital Voice - Calling Features
5 Killer question clarify why they've cancelled my 700 Minutes plan and moved me onto a Pay as you Go plan (22.84p / minute) which'll cost 3x more. This is despite the DV web page stating "you won't pay more than your current home phone plan". - A migration by BT won't change any of your services or change your features, if there has been a change it's not a BT migration order.
I've worked out what I need to do with the internal wiring so all is good there. I hope!
6