This topic

Cancel appointment

NorthernSoul — Mon, 05 Dec 2022 12:17:44 GMT

Hi, we had an appointment for tomorrow booked for repairs but someone came on Saturday and fixed it.

Just received a text saying text back to cancel or amend but when I pressed send on cancel said I would be charged, so not going to reply.

Was trying to do the right thing by ensuring someone didn't come out waste a journey, when someone who actually needs an engineer could get one tomorrow instead.

Can someone cancel the appointment via this forum, says deadline is 4pm.

Thanks

Re: Cancel appointment

imjolly — Mon, 05 Dec 2022 13:19:20 GMT

this is a customer help customer forum and you post does not go to BT suggest you phone CS 150 or 0800800150 from mobile and cancel

Re: Cancel appointment

NorthernSoul — Mon, 05 Dec 2022 13:27:55 GMT

Oh OK thanks, I'm not going to be able to contact sadly as I'm at work so can't hang on the phone for ages.

Re: Cancel appointment

JohnC2 — Mon, 05 Dec 2022 14:12:00 GMT

Hi @NorthernSoul I've sent you a Private Message so you can get in touch with the Mod team. Hopefully we might get to it before 4pm.

Cheers

John