This topic

MyBT defaults to Email

bertmalarky — Mon, 05 Dec 2022 20:52:55 GMT

Trying to access MyBT. When I login, I occasionally see a flash of the MyBT page before it switches to Email. Clicking on MyBT at the top of the Email page, opens a new page with a different login screen. Entering my details simply returns to the different login screen. Clicking 'Forgotten your login details?' takes me to screen asking to me to get a PIN. When I enter the PIN, I'm asked for a new password. Once I've entered this, it takes me to the original login screen, and once again I get diverted to Email.
I've now done this twice. I've also, in between times cleared my browser history and cache, as suggested on one of the posts here. Most of the other posts appear to direct me to do what I have just done.
How do I log into MyBT?

Re: MyBT defaults to Email

NeilO — Tue, 06 Dec 2022 08:59:35 GMT

Hi, @bertmalarky Thanks for posting and welcome to the community, are you sure you're logging in with your BT ID and not a BT email address?

If you log in to MyBT with a BT email address that's not a BT ID it will default to the email landing page.

Thanks

Neil

Re: MyBT defaults to Email

bertmalarky — Tue, 06 Dec 2022 09:31:35 GMT

How do I find my BT ID? I've signed into my BT a number of times before, but not frequently - every 3-4 months.

Re: MyBT defaults to Email

NeilO — Tue, 06 Dec 2022 09:58:16 GMT

Hi @bertmalarky you can get a reminder by following the forgotten login name steps on this link. Let me know how you get on.

Thanks

Neil

Re: MyBT defaults to Email

bertmalarky — Tue, 06 Dec 2022 13:13:53 GMT

Thanks Neil - that worked. Turns out my BT ID was my OLD email address from my previous ISP. I'd obviously used it when I was switching to BT!! Thanks again.

Re: MyBT defaults to Email

NeilO — Tue, 06 Dec 2022 14:39:54 GMT

@bertmalarky That's great, I'm happy I was able to help.

You can edit your BT ID in the 'Your details' section of MyBT if you want to update that.

Neil