This topic

Reward card

vicb-75 — Mon, 05 Dec 2022 22:48:34 GMT

I’m a new customer and when I signed up it says I would receive a reward card for£110 but I’ve had nothing sent for me to claim this reward.I have also sent an email but have not had a reply

can anyone advise how I can claim this reward

Reward card

vicb-75 — Tue, 06 Dec 2022 05:55:08 GMT

New customer but can’t claim my reward card as they have not sent me a link to claim it

Re: Reward card

NeilO — Tue, 06 Dec 2022 09:28:47 GMT

Hi @vicb-75 I'll send you a private message so you can send your details over and we'll ask the rewards team to look into what's happening with that.

Thanks

Neil

Reward card

vicb-75 — Thu, 08 Dec 2022 16:55:34 GMT

I’ve been told I’m not eligible for reward card even though I signed up as new customer in the month of nov and that’s why I signed up to bt

has anyone else had this problem

Re: Reward card

JohnC2 — Thu, 08 Dec 2022 17:32:39 GMT

Hi @vicb-75, sorry you've been told you're not eligible for the reward.

Can you confirm that you placed your order on the web?
Did you place it directly on bt.com or was it a referral link from another website? ie MSE or Broadband Choices.

Cheers

John

Re: Reward card

JohnC2 — Thu, 08 Dec 2022 19:32:37 GMT

Hi @vicb-75, I didn't realise you had posted about this earlier so I've moved your post to you previous thread.

You've been in touch with the Mod team after @NeilO offer of help and you are in our queue and one of the team will be in touch soon to help you with this.

Cheers

John

Re: Reward card

JohnC2 — Thu, 15 Dec 2022 10:56:26 GMT

Hi @vicb-75, I've sent you a Private Message on Tuesday. Please would you check it and reply back to me.

Cheers

John

Re: Reward card

JohnC2 — Thu, 22 Dec 2022 13:00:35 GMT

Hi @vicb-75, thanks for getting back to me on PM and glad we've been able to resolve this for you.

Cheers

John