This topic

Returning Items

FullofQuestions — Tue, 06 Dec 2022 13:39:16 GMT

👋

I’ve received an email from BT asking that I return loaned devices. Happy to do so but I am no longer in possession of the original product packaging that the loaned equipment arrived in. Can I return the physical devices in the bag supplier without having to pack the devices in the product box in which it arrived in? Will I be charged for the lost packaging / manual.

Re: Returning Items

NeilO — Tue, 06 Dec 2022 14:32:12 GMT

Hi, @FullofQuestions welcome to the community and thanks for posting your question. That's no problem at all, just pop the equipment in the returns bag and drop it off at the post office. You won't be charged for lost user manuals or packaging.

Thanks

Neil

Re: Returning Items

FullofQuestions — Sat, 10 Dec 2022 19:04:30 GMT

thanks Neil