This topic

Returns Issue

RDub — Wed, 07 Dec 2022 09:50:57 GMT

I left BT and returned all my kit in the bag provided. I even packed the bag in a box to better protect it.

Today i have received an email saying that the smart hub is still outstanding and I will be charged £50 if I don't return it by the 25th.

Tried to contact BT but was on hold for over an hour with no answer.

Does anyone know how best to proceed with this?

Re: Returns Issue

DavidM — Wed, 07 Dec 2022 09:57:03 GMT

Hi @RDub and welcome to our community.

I'm sorry for any inconvenience the returns process has caused. I can sort this out for you. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

Re: Returns Issue

NeilO — Wed, 07 Dec 2022 15:17:21 GMT

Hi @RDub thanks for sending over your details, I've updated our records to show the Smart Hub has been returned.

Thanks

Neil