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Can't claim reward card

Spena_row — Thu, 08 Dec 2022 09:17:02 GMT

I have the same issue as above. Broadband went live yesterday and was ordered two weeks ago. I keep getting sent emails to claim the reward card but nothing comes up once logged into the link.

Re: Can't claim reward card

RobbieMac — Thu, 08 Dec 2022 09:19:13 GMT

Hi @Spena_row

Welcome to the BT Community and thank you for posting! I have moved your post to start your own thread as the thread you had posted on has already been marked as solved.

I am sorry for the problems you're having claiming for your reward card. We'll be able to give you a hand with this. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Can't claim reward card

NeilO — Thu, 08 Dec 2022 12:09:46 GMT

Hi @Spena_row thanks for sending over your details, I'm sorry the link didn't work. I've claimed it for you this afternoon and it will be emailed to you when your cooling-off period finishes.

Thanks

Neil