https://community.bt.com/t5/Bills-Packages/Black-Friday-Reward-Card/m-p/2266974#M149966 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/310269">@Anika</a>, welcome to the forum and thanks for your post. Sorry you're having trouble claiming your reward.&nbsp;</P> <P>Please check that you've claimed the <A href="https://www.bt.com/help/security/usernames-and-passwords/more-help-with-account-roles/what-s-the-difference-between-an-account-holder-and-an-account-m#:~:text=the%20steps%20below%3A-,Log%20in%20to%20My%20BT%20%3E,link%20and%20follow%20the%20steps" target="_blank" rel="noopener">Account Holder Status</A> for your online account.<BR />If you've done that and it's still not showing please let me know where you seen the offer and how you placed the order?</P> <P>Cheers</P> <P>John</P> Thu, 08 Dec 2022 17:30:20 GMT JohnC2 2022-12-08T17:30:20Z https://community.bt.com/t5/Bills-Packages/Black-Friday-Reward-Card/m-p/2266749#M149930 <P>Hello,</P><P>My reward is not showing on my account and I am not sure how to contact BT directly about this. The contact us online link goes to an error page.</P> Wed, 07 Dec 2022 18:52:26 GMT https://community.bt.com/t5/Bills-Packages/Black-Friday-Reward-Card/m-p/2266749#M149930 Anika 2022-12-07T18:52:26Z https://community.bt.com/t5/Bills-Packages/Black-Friday-Reward-Card/m-p/2266974#M149966 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/310269">@Anika</a>, welcome to the forum and thanks for your post. Sorry you're having trouble claiming your reward.&nbsp;</P> <P>Please check that you've claimed the <A href="https://www.bt.com/help/security/usernames-and-passwords/more-help-with-account-roles/what-s-the-difference-between-an-account-holder-and-an-account-m#:~:text=the%20steps%20below%3A-,Log%20in%20to%20My%20BT%20%3E,link%20and%20follow%20the%20steps" target="_blank" rel="noopener">Account Holder Status</A> for your online account.<BR />If you've done that and it's still not showing please let me know where you seen the offer and how you placed the order?</P> <P>Cheers</P> <P>John</P> Thu, 08 Dec 2022 17:30:20 GMT https://community.bt.com/t5/Bills-Packages/Black-Friday-Reward-Card/m-p/2266974#M149966 JohnC2 2022-12-08T17:30:20Z