https://community.bt.com/t5/Bills-Packages/My-BT-account-number-is-incorrect/m-p/2267446#M150042 It's difficult for me, as a customer, to know how this could have happened. Probably best if a moderator has a look. I wonder if any are about. Mon, 12 Dec 2022 07:18:13 GMT MisstickMeg 2022-12-12T07:18:13Z https://community.bt.com/t5/Bills-Packages/My-BT-account-number-is-incorrect/m-p/2267431#M150040 <P>I've recently gotten new WiFi with BT and it came with 6 months of free xbox game pass. While trying to claim it I logged into my My BT account and the site wasn't that I had broadband. After looking into it a bit, I can see I've got two BT account numbers, I suspect that the other account has my broadband attached but don't know how to access it.</P> Sun, 11 Dec 2022 21:03:47 GMT https://community.bt.com/t5/Bills-Packages/My-BT-account-number-is-incorrect/m-p/2267431#M150040 AdeleChatterton 2022-12-11T21:03:47Z https://community.bt.com/t5/Bills-Packages/My-BT-account-number-is-incorrect/m-p/2267446#M150042 It's difficult for me, as a customer, to know how this could have happened. Probably best if a moderator has a look. I wonder if any are about. Mon, 12 Dec 2022 07:18:13 GMT https://community.bt.com/t5/Bills-Packages/My-BT-account-number-is-incorrect/m-p/2267446#M150042 MisstickMeg 2022-12-12T07:18:13Z https://community.bt.com/t5/Bills-Packages/My-BT-account-number-is-incorrect/m-p/2267471#M150045 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/310374">@AdeleChatterton</a>&nbsp;and welcome to our community.</P> <P>Thanks for posting about your account issue. I'm sure we can sort this out for you. Please check your inbox for my message and drop me a reply with the details.</P> <P>Cheers</P> <P>David</P> Mon, 12 Dec 2022 09:57:55 GMT https://community.bt.com/t5/Bills-Packages/My-BT-account-number-is-incorrect/m-p/2267471#M150045 DavidM 2022-12-12T09:57:55Z