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Error when trying to cancel Britbox

Anonymous — Sat, 10 Dec 2022 12:41:17 GMT

Have tried to two web chats but they can’t solve it, when am trying to cancel Britbox keep getting this error.

Server error please try again

Error while saving your changes. Please try again

Re: Error when trying to cancel Britbox

NeilO — Sat, 10 Dec 2022 13:37:39 GMT

Hi @Anonymous Sorry about that, we'll be happy to look into why you're getting that error. I've sent you a private message so you can get in touch with the moderation team.

Neil

Re: Error when trying to cancel Britbox

DavidM — Sun, 11 Dec 2022 14:44:01 GMT

Thanks for sending over the details @Anonymous .

That's been cancelled for you now.

Cheers

David

Re: Error when trying to cancel Britbox

Anonymous — Mon, 12 Dec 2022 11:04:20 GMT

Have you got an end date, as the britbox app is still working and in My BT its still showing as active

Re: Error when trying to cancel Britbox

DavidM — Mon, 12 Dec 2022 11:07:08 GMT

Hi @Anonymous and thanks for the message.

Once the cancellation is placed it takes up to 30 days for it to drop off.

Cheers

David

Re: Error when trying to cancel Britbox

Anonymous — Mon, 12 Dec 2022 11:07:55 GMT

Ok thanks for the information

Re: Error when trying to cancel Britbox

Anonymous — Thu, 04 Jan 2024 11:45:11 GMT

Hi the cancellation never worked, Britbox is still showing as active on the account and the error message is still the same.