This topic

Compensation

Tusker123 — Sun, 11 Dec 2022 12:17:17 GMT

Hi, My broadband went down for 16 days in August/September, I was told I would recieve £8.40 for each day I was without an internet connection, it is now December and I am still waiting for my compensation. I have spoken to customer services who fobbed me off with something about waiting for Openreach, then she said she would email her team leader and I would hear from them in a few days, that was over 2 weeks ago. Any advice as to where to go from here? Many thanks.

Re: Compensation

NeilO — Sun, 11 Dec 2022 12:49:09 GMT

Hi @Tusker123 welcome to the community and thanks for posting, I'm sorry to see your fault compensation hasn't been applied automatically. I'll send you a private message so you can send your details to the moderation team and we'll be able to help you get this sorted.

Thanks

Neil

Re: Compensation

DavidM — Mon, 12 Dec 2022 10:17:48 GMT

Thanks for sending over the details @Tusker123 .

I can see your message in our queue. We'll get to you soon.

Cheers

David

Re: Compensation

JohnC2 — Mon, 12 Dec 2022 15:44:38 GMT

Hi @Tusker123, thanks for getting in touch and I've applied the compensation to your BT account.

Cheers
John

Re: Compensation

MisstickMeg — Mon, 12 Dec 2022 17:50:50 GMT

Automatic compensation?

Do BT publish the figures for the number of claims they receive and what proportion are dealt with automatically?

Of course things can go wrong due to human or computer error.

Glad you have this sorted now @Tusker123

Re: Compensation

Tusker123 — Mon, 12 Dec 2022 19:17:48 GMT

Many thanks, you have been brilliant.