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Re: BT Rewards

garyjeff — Mon, 12 Dec 2022 18:56:11 GMT

Hi, I think I have exactly the same problem, could you put me in touch with the mods team?

Thanks!

Gary

Re: BT Rewards

JohnC2 — Mon, 12 Dec 2022 20:19:19 GMT

Hi @garyjeff, welcome to the forum. I've moved you post to create your own thread as the previous thread is already resolved.

Did you place your order on bt.com?
Have you set up your BTID? What is a BT ID and how can I get one? | BT Help

Cheers

John

Re: BT Rewards

garyjeff — Wed, 14 Dec 2022 05:59:49 GMT

Hi John, yes placed the order on BT website, set up another BTID as already had one for our family home. The broadband is for a holiday let that we have recently completed on. The service is live and will be plugging in the modem when we next go on Fri 16th.

Re: BT Rewards

JohnC2 — Wed, 14 Dec 2022 08:36:48 GMT

Hi @garyjeff, thanks for coming back with those answers. I'll send you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

Re: BT Rewards

JohnC2 — Thu, 22 Dec 2022 13:14:59 GMT

Hi @garyjeff, thanks for getting in touch.

The reward has now been claimed for you and will be with you within the next 30 days. You find information on activating and using the reward at Claim your BT Reward Card.

Cheers

John