This topic

Fibre installation not finished

missiles — Fri, 16 Dec 2022 17:04:04 GMT

Yesterday an installer came out and put the internal and external boxes on the wall but didn't have a ladder big enough to install the fibre from the telegraph pole. He said someone else will come and complete, but nothing today. Who do I call to ensure someone comes out to complete the installation. Thanks for any assistance.

Re: Fibre installation not finished

Keith_Beddoe — Fri, 16 Dec 2022 17:15:54 GMT

@missiles

When you ordered the broadband package, what date were you given for completion?

Re: Fibre installation not finished

missiles — Fri, 16 Dec 2022 17:23:29 GMT

Date was yesterday. The installation person fully expected to do the whole installation but couldn't as he didn't have a long enough ladder. I cannot find any number to call to speak to someone, always end up through to sales who haven't helped.

Re: Fibre installation not finished

licquorice — Fri, 16 Dec 2022 17:25:46 GMT

FTTP team 0800 587 4787

Re: Fibre installation not finished

missiles — Fri, 16 Dec 2022 17:27:09 GMT

Many thanks. I will try them tomorrow.

Re: Fibre installation not finished

DanielS — Fri, 16 Dec 2022 17:37:12 GMT

Hi @missiles,

I am sorry that it hasn't been installed for you yet.

If you need any other help after your call tomorrow, drop us a line here, please.

Thanks
DanielS